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Under Mediclaim, in case of hospitalisation, the policyholder should primarily ensure that the health insurance company is informed within 7 days of the hospitalisation.

The preliminary notice submitted to the health insurance company should contain the following particulars:

  • Name of the insured person
  • Policy Copy
  • Health Card
  • Nature of illness and/ or injury
  • Name and address of the attending physician
  • Name of the hospital or nursing home

On discharge from the hospital, the hospital issues a discharge card. The health insurance company will scrutinise the claim on the basis of this discharge card which has to be submitted to the health insurance company.

There are other documents that have to be submitted to the health insurance company:

  • Hospital receipted bills
  • Other documents specified in the claim form
  • Ensure that all the medicines you purchase have valid prescriptions.